Front Desk Agent (f/m/x)

Sofitel Brisbane Central

Vilamoura, , Portugal
On-site
Exceptional guest service
Handle check-ins and check-outs
Process billing and payments
The Sofitel Brisbane Central is seeking a Front Desk Agent to provide exceptional guest service in a hotel undergoing a rebranding process. The ideal candidate will have a strong sense of hospitality, fluency in Portuguese and English, and previous experience in a similar role

Job Summary

  • As a Front Desk Agent, you are a true ambassador of the Victoria experience: With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.
  • Consistently offer professional, friendly, and engaging service, greet guests and handle check-ins and check-outs according to brand standards, and create an unforgettable impression by exceeding the expectations of the guests.
  • Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.

Matching Summary

Match Score: 85

The Sofitel Brisbane Central is seeking a Front Desk Agent to provide exceptional guest service in a hotel undergoing a rebranding process. The ideal candidate will have a strong sense of hospitality, fluency in Portuguese and English, and previous experience in a similar role.

Skills & Requirements

Must-have

  • Exceptional guest service
  • Handle check-ins and check-outs
  • Process billing and payments
  • Maintain knowledge of hotel services
  • Promote hotel outlets
  • Handle reservations
  • Follow safety procedures

Nice-to-have

  • Strong service mindset
  • Excellent interpersonal skills
  • Versatility
  • Sales-oriented mindset
  • Initiative-taking and proactive attitude
  • Calm, efficient, and organized

Key Requirements

  • Minimum 6 months' experience
  • Fluency in Portuguese and English
  • Knowledge of Front Office systems
  • Familiarity with safety and emergency procedures
  • Hotel school diploma is an asset
  • Previous experience in a 4* or 5* hotel is an asset

Work Rights

Not specified

Tailored Resume

Cover Letter