Call Center Supervisor

Leidos

Base: $82,550.00 - $149,225.00; bonus/equity: not ...
Fully remote
Master's degree in behavioral health field
Valid independent counseling license
Three years post-licensure counseling experience
Leidos is seeking a fully remote Call Center Supervisor to lead a team providing 24/7 support services for military members and their families through the Military OneSource Program. The role requires clinical counseling expertise and strong leadership skills to ensure high-quality service and compliance with established protocols

Job Summary

  • This role serves as a clinical escalation point for at-risk cases while leading a team of call center agents to ensure high-quality service delivery.
  • The position requires a Master's degree from an accredited graduate program in Social Work, Psychology, or a related behavioral health field along with a current valid license.
  • Candidates must work remotely from a private, quiet space with reliable hardwired high-speed internet to support the Military OneSource mission.

Matching Summary

Match Score: 85

Leidos is seeking a fully remote Call Center Supervisor to lead a team providing 24/7 support services for military members and their families through the Military OneSource Program. The role requires clinical counseling expertise and strong leadership skills to ensure high-quality service and compliance with established protocols.

Salary

Base: $82,550.00 - $149,225.00; Bonus/Equity: Not specified; Benefits: Shift differential paid for 3rd shift and weekends

Skills & Requirements

Must-have

  • Master's degree in behavioral health field
  • Valid independent counseling license
  • Three years post-licensure counseling experience
  • Three years documented supervision experience
  • High-speed hardwired internet connection
  • Private confidential home workspace

Nice-to-have

  • CEAP credential certification
  • Telehealth service experience
  • Employee assistance program background
  • Strong business and financial acumen
  • Experience with complex case management

Key Requirements

  • Master's degree in Social Work, Psychology, Counseling, or Marriage Family Therapy
  • Current valid unrestricted independent counseling license
  • Minimum three years post-licensure counseling experience
  • Minimum three years documented supervision and team management experience
  • U.S. citizenship required
  • Ability to pass criminal history and fingerprint background checks

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter