Wfj Client Strategy Manager

Chanel

Seoul, South Korea
**
Crm database management
Client experience strategies
Salesforce marketing cloud
** Chanel is seeking a Client Strategy Manager for its Watches & Fine Jewelry division in Seoul, South Korea. The role involves leading customer experience strategies, overseeing CRM database management, and enhancing client loyalty through personalized communication and data-driven insights. **

Job Summary

  • The WFJ Client Strategy Manager will be responsible for leading customer experience and communication strategies, as well as overseeing CRM database management to enhance client loyalty and retention for the Watches & Fine Jewelry division.
  • Design and continuously optimize end-to-end client journeys across acquisition, retention, and reactivation stages, and lead the implementation and automation of CRM campaigns using Salesforce Marketing Cloud.
  • Analyze campaign and client data to generate actionable insights and drive continuous improvement, and partner closely with global & regional teams to ensure consistency and best practice sharing.

Matching Summary

Match Score: 75

** Chanel is seeking a Client Strategy Manager for its Watches & Fine Jewelry division in Seoul, South Korea. The role involves leading customer experience strategies, overseeing CRM database management, and enhancing client loyalty through personalized communication and data-driven insights. **

Skills & Requirements

Must-have

  • CRM database management
  • Client experience strategies
  • Salesforce Marketing Cloud
  • Client journey optimization
  • Data analysis and insights

Nice-to-have

  • Cross-functional collaboration
  • Agility and user-centricity
  • Pioneering new initiatives

Key Requirements

  • Minimum 12 years' experience in CRM, digital marketing, or data analysis
  • Expertise in Salesforce, Marketing Cloud or any other CRM platforms
  • Experience in client communication and lifecycle campaigns
  • Experience in project management on digital channels
  • Ability to interpret data and turn into actionable marketing strategies

Work Rights

Not specified

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