Global Expert Team Analyst

Amadeus

San Jose, Costa Rica
Not specified; not specified; health insurance inc...
Hybrid
Gds/airlines/travel agency product knowledge
Technical troubleshooting and diagnostics
Edifact xml json log analysis
The role serves as a 2nd Level Service Desk analyst providing dedicated support to the Travel Agency customer sector on a 24/7 basis

Job Summary

  • The role serves as a 2nd Level Service Desk analyst providing dedicated support to the Travel Agency customer sector on a 24/7 basis.
  • Incumbents are responsible for analyzing complex system logs in formats like Edifact, XML, and JSON to recover incidents and restore service quickly.
  • Amadeus offers financial stability, health insurance, professional trainings, and an inspiring dynamic work environment with hybrid flexibility.

Matching Summary

The role serves as a 2nd Level Service Desk analyst providing dedicated support to the Travel Agency customer sector on a 24/7 basis.

Salary

Not specified; Not specified; Health insurance included

Skills & Requirements

Must-have

  • GDS/Airlines/Travel Agency product knowledge
  • Technical troubleshooting and diagnostics
  • Edifact XML JSON log analysis
  • Customer relationship management
  • Incident recovery within SLAs

Nice-to-have

  • Previous GET or GST background preferred
  • Collaborative team environment attitude
  • Adaptability to changing demands
  • Strong verbal and written communication skills
  • Self-motivated and reliable approach

Key Requirements

  • Minimum 2 years experience with GDS/Airlines/Travel products
  • College/University degree or Technical School degree
  • IT troubleshooting background and customer support experience

Work Rights

Not specified

Tailored Resume

Cover Letter