Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Respond to and complete it service tickets
Perform installs, configurations, and updates
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • support and maintain technology equipment
  • respond to and complete IT service tickets
  • perform installs, configurations, and updates
  • transport and deployment of IT hardware
  • function as tier-2 support resource

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • basic understanding of TCP/IP model
  • ability to devise corrective measures

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • supporting Windows and Mac computers
  • installing and configuring Operating Systems using Endpoint management software

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter