Customer Service Manager - Aftermarket Parts

Carrier

Mssc, USA
Salesforce crm
Sap erp
Aftermarket parts identification
Lead a high-volume Aftermarket Parts support team dedicated to delivering rapid, accurate, and customer-focused service

Job Summary

  • Lead a high-volume Aftermarket Parts support team dedicated to delivering rapid, accurate, and customer-focused service.
  • Oversee day-to-day operations while supporting the launch of a new Customer Service location, driving culture and building processes.
  • Utilize expert knowledge of Salesforce and SAP to optimize workflows, improve service outcomes, and address backorders and technical escalations.

Matching Summary

Lead a high-volume Aftermarket Parts support team dedicated to delivering rapid, accurate, and customer-focused service.

Skills & Requirements

Must-have

  • Salesforce CRM
  • SAP ERP
  • Aftermarket Parts identification
  • High-volume inquiry handling
  • Team leadership and coaching
  • Customer-focused service delivery

Nice-to-have

  • Bilingual English/Spanish
  • Fast-paced environment leadership
  • Continuous improvement initiatives
  • Positive high-performance culture

Key Requirements

  • 3+ years Customer Service/call center experience
  • 2+ years people management experience
  • Hands-on Salesforce or similar CRM experience
  • Working knowledge of SAP or similar ERP
  • Bilingual English/Spanish
  • Valid U.S. Visa

Work Rights

Valid U.S. Visa

Tailored Resume

Cover Letter