Hybrid (remote-first with periodic in-person gatherings in kraków)
5+ years technical support experience
Web or api services troubleshooting
Grafana datadog diagnostic tools
Tripadvisor Group is seeking a Senior Application Support Engineer to enhance application support within their Experiences division. The ideal candidate will have extensive experience in technical support, strong troubleshooting skills, and a collaborative mindset to drive operational excellence
Job Summary
The role involves leading the evolution of application support by resolving high-impact complex issues for customer-facing systems.
Candidates are expected to mentor junior engineers, contribute to AI-driven diagnostics, and drive systemic solutions for operational excellence.
The company offers a competitive compensation package with flexible remote work options, travel perks, and annual lifestyle benefits.
Matching Summary
Match Score: 85
Tripadvisor Group is seeking a Senior Application Support Engineer to enhance application support within their Experiences division. The ideal candidate will have extensive experience in technical support, strong troubleshooting skills, and a collaborative mindset to drive operational excellence.
Salary
Competitive compensation packages; Annual bonuses included; Not specified
Skills & Requirements
Must-have
5+ years technical support experience
Web or API services troubleshooting
Grafana Datadog diagnostic tools
Database queries and log aggregation
Incident management and resolution
Mentoring junior engineers
Nice-to-have
AI-driven diagnostics expertise
Strong stakeholder communication skills
Remote-first work model flexibility
Process automation optimization
External partner management
Key Requirements
5+ years in technical support or account management
Proven expertise in web-based platform troubleshooting
Experience with incident response and escalation management