Customer Operations Manager

Integer

7+ years medical device experience
Bachelor's degree in business
Iso certification knowledge
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role serves as the voice of the customer during production meetings and partners with Sales to meet requirements and grow sales for Factory Direct and Enterprise accounts.
  • The manager will develop unconstrained unit forecasts for the S&OP process and drive team performance towards key metric targets including Order Acknowledgement and Quote Cycle Times.

Matching Summary

The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification knowledge
  • FDA regulations compliance
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration
  • Process improvement mindset
  • Exceptional communication abilities
  • Strategic relationship building

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and ISO certifications

Work Rights

Not specified

Tailored Resume

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