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Bonneville Bank is seeking a Senior Product Manager for a fixed-term position focused on improving the customer experience in disputes related to unauthorized transactions and payment issues. The role emphasizes collaboration with cross-functional teams to enhance dispute processes and ensure efficient, fair outcomes for customers.
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Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
Our team is committed to supporting your development. You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.
Matching Summary
Match Score: 75
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Bonneville Bank is seeking a Senior Product Manager for a fixed-term position focused on improving the customer experience in disputes related to unauthorized transactions and payment issues. The role emphasizes collaboration with cross-functional teams to enhance dispute processes and ensure efficient, fair outcomes for customers.
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Skills & Requirements
Must-have
end-to-end Disputes journey
customer fairness, risk, operational efficiency
continuous discovery and delivery
problem-first prioritisation
evidence-led iteration
cross-functional squad leadership
Nice-to-have
improving customer experience in high-stress situations
building faster, clearer experiences
using data and responsible AI
shaping and scaling improvements
representing the voice of the customer
Key Requirements
Advanced experience in product discovery, experimentation and Lean/Agile
Advanced strategic mindset
Advanced stakeholder management and influencing skills
Strong analytical mindset
Technical fluency
Risk mindset and understanding of operational and compliance risk management