Service Coordinator -dental

Patterson

Des Moines, IA, United States
Base: $21.30 - $27.71; bonus/equity: not specified...
On-site
Professional approach to dispatching
Scheduling service requests
Resource management
Patterson is seeking a TechEdge Service Coordinator for their dental division in Des Moines, IA. The role involves managing service requests and scheduling while maintaining a strong customer service focus within a supportive and growth-oriented company culture

Job Summary

  • As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service.
  • The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
  • We provide competitive benefits, unique incentive programs and rewards for our eligible employees.

Matching Summary

Match Score: 85

Patterson is seeking a TechEdge Service Coordinator for their dental division in Des Moines, IA. The role involves managing service requests and scheduling while maintaining a strong customer service focus within a supportive and growth-oriented company culture.

Salary

Base: $21.30 - $27.71; Bonus/Equity: Not specified; Benefits: Full Medical, Dental, and Vision benefits and an integrated Wellness Program, 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), Patterson Perks Program

Skills & Requirements

Must-have

  • Professional approach to dispatching
  • Scheduling service requests
  • Resource management
  • Monitoring service orders
  • Managing service order lifecycle
  • Customer call triage

Nice-to-have

  • Positive team contribution
  • Proactive learning and improvement

Key Requirements

  • Associate's degree or higher preferred or 2-5 years equivalent industry experience
  • Strong customer service orientation or related dispatching experience
  • Excellent written and verbal/phone communication skills
  • Strong organizational and multi-tasking skills
  • Sound judgment and excellent decision-making abilities
  • Great attention to detail
  • Proficiency with Microsoft 365 and SAP CRM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter