Technical expertise in networks, microsoft os, ad/entra id, m365
Leadership capability for technical teams
Strong communication skills for technical issues
As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service—bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support
Job Summary
As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service—bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support.
This role goes far beyond resolving incidents: it’s about influencing service quality, driving operational excellence, and shaping how we deliver technology across all five Cadent networks.
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves.
Matching Summary
As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service—bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support.
Skills & Requirements
Must-have
Technical expertise in networks, Microsoft OS, AD/Entra ID, M365
Leadership capability for technical teams
Strong communication skills for technical issues
ITIL-based environments and service excellence
Stakeholder management with senior leaders and suppliers
Delivery focus and incident resolution
Nice-to-have
Shaping IT Field Support operations
Overseeing service performance and governance
Mentoring Field Analysts and Associates
Cross-functional collaboration with IT and operational teams
Driving efficiency and best practice
Key Requirements
Experience leading or supporting multi-disciplinary technical teams