Tech Ops Manager

Etsy

Brooklyn, NY, US
Base: $134,000.00 - $174,000.00; bonus/equity: eli...
Hybrid (in-office presence in brooklyn once or twice a week)
Cx platform expertise zendesk assembled qualtrics
Genai orchestration and llm-powered agent copilots
Api-first integration architecture and middleware design
Etsy is seeking a Tech Ops Manager to enhance their customer operations systems and workflows, focusing on scalable, automated service environments. The ideal candidate will leverage technology to improve operational excellence, particularly in the areas of GenAI orchestration and integration engineering. This full-time role requires in-office presence in Brooklyn a couple of times a week and offers competitive compensation and benefits

Job Summary

  • This role serves as the technical cornerstone of Etsy's outsourcing technology ecosystem by architecting a high-scale, automated service environment.
  • The team focuses on building scalable systems that enable high-quality support for Etsy's global community of buyers and sellers while leveraging GenAI and automation.
  • Candidates are eligible for an equity package, annual performance bonus, and competitive benefits supporting family needs alongside a base salary ranging from $134,000 to $174,000.

Matching Summary

Match Score: 85

Etsy is seeking a Tech Ops Manager to enhance their customer operations systems and workflows, focusing on scalable, automated service environments. The ideal candidate will leverage technology to improve operational excellence, particularly in the areas of GenAI orchestration and integration engineering. This full-time role requires in-office presence in Brooklyn a couple of times a week and offers competitive compensation and benefits.

Salary

Base: $134,000.00 - $174,000.00; Bonus/Equity: Eligible for equity package and annual performance bonus; Benefits: Competitive benefits supporting you and your family

Skills & Requirements

Must-have

  • CX platform expertise Zendesk Assembled Qualtrics
  • GenAI orchestration and LLM-powered agent copilots
  • API-first integration architecture and middleware design
  • End-to-end SDLC management for CX tooling
  • Predictive analytics and telemetry framework design

Nice-to-have

  • Strong cross-functional collaboration skills
  • Proactive problem-solving in complex systems
  • Ability to translate technical concepts clearly
  • Curiosity for emerging AI technologies
  • Experience with multi-instance synchronization

Key Requirements

  • Strong experience with CX platforms at scale
  • Ability to design efficient workflows through data
  • Comfortable working cross-functionally without direct authority

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter