Bilingual Life Claims Adjudicator

Manulife

Quebec, Canada
Base: $52,650.00 cad - $87,750.00 cad; bonus/equit...
On-site
Exceptional customer service
Review claims and underwriting files
Document claim file accurately
Manulife is seeking a Bilingual Life Claims Adjudicator for their Quebec office, requiring empathy and strong organizational skills to provide exceptional customer service. The role involves reviewing claims, maintaining accurate records, and verifying eligibility, with a preference for candidates with adjudication experience and a continuous improvement mindset

Job Summary

  • Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, empathy and through active listening.
  • Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits.
  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

Matching Summary

Match Score: 85

Manulife is seeking a Bilingual Life Claims Adjudicator for their Quebec office, requiring empathy and strong organizational skills to provide exceptional customer service. The role involves reviewing claims, maintaining accurate records, and verifying eligibility, with a preference for candidates with adjudication experience and a continuous improvement mindset.

Salary

Base: $52,650.00 CAD - $87,750.00 CAD; Bonus/Equity: Incentive programs tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service
  • Review claims and underwriting files
  • Document claim file accurately
  • Verify policy provisions and eligibility
  • Maintain claim records on system
  • Communicate in English and French

Nice-to-have

  • Respond constructively in high pressure
  • Thrive in a high energy culture
  • Continuous improvement mindset
  • Adaptability and resilience
  • Solution focused approach
  • Exceptional time management skills

Key Requirements

  • 1-2+ years claims adjudication experience
  • Customer service oriented
  • Excellent interpersonal and communication skills
  • Working knowledge of legislation and underwriting processes (asset)
  • Fully bilingual (French/English)

Work Rights

Not specified

Tailored Resume

Cover Letter