Manulife Financial Inc is seeking a Customer Service Professional II to provide exceptional service via telephone and email, ensuring a great experience for policyholders and agents. The role involves resolving complex customer inquiries, supporting team effectiveness, and maintaining operational integrity in a hybrid work environment
Job Summary
This position provides professional customer service via telephone and email.
The role is expected to deliver legendary service that creates a great customer experience.
We’ll empower you to learn and grow the career you want.
Matching Summary
Match Score: 85
Manulife Financial Inc is seeking a Customer Service Professional II to provide exceptional service via telephone and email, ensuring a great experience for policyholders and agents. The role involves resolving complex customer inquiries, supporting team effectiveness, and maintaining operational integrity in a hybrid work environment.
Skills & Requirements
Must-have
strong customer service skills
rapid issue resolution
tailored communication
Nice-to-have
knowledge of life insurance products
multicultural skills
client relationship management
Key Requirements
1 year of relevant experience
vocational course or 2-year completion in a bachelor’s program