Analyst - Guest Relations

Capita (digital)

Pune, India
Professional visitor greeting and reception
Conference room booking management
Customer complaint resolution
The role is responsible for delivering FM services within Capita managed buildings with a focus on front of house operations

Job Summary

  • The role is responsible for delivering FM services within Capita managed buildings with a focus on front of house operations.
  • Candidates must ensure the highest level of customer care while managing service delivery contractors and resolving complaints promptly.
  • The position involves supporting internal and external events, handling meeting bookings, and liaising with hospitality and cleaning teams.

Matching Summary

The role is responsible for delivering FM services within Capita managed buildings with a focus on front of house operations.

Skills & Requirements

Must-have

  • Professional visitor greeting and reception
  • Conference room booking management
  • Customer complaint resolution
  • Service delivery contractor management
  • Data capture for QSM and SLAs

Nice-to-have

  • Event support assistance
  • Internal team collaboration skills
  • Administrative task support
  • Fleet and equipment management experience

Key Requirements

  • Experience in facility management or guest relations
  • Ability to manage service delivery contractors
  • Proficiency in capturing data for QSM and SLAs

Work Rights

Not specified

Tailored Resume

Cover Letter