Business Process Analyst | Head Customers Retail

Santander

Santa Fe, Mexico
Process documentation and design
Kpi monitoring and reporting
User acceptance testing (uat) support
Santander is transforming into a technology-driven organization focused on customer-centricity, valuing disruptive thinking and innovation

Job Summary

  • Santander is transforming into a technology-driven organization focused on customer-centricity, valuing disruptive thinking and innovation.
  • Key responsibilities include documenting current processes, designing future states, managing performance metrics, supporting implementation, and acting as an operational liaison.
  • The company offers a competitive compensation package, comprehensive benefits including well-being programs, family support, growth opportunities, and volunteer initiatives.

Matching Summary

Santander is transforming into a technology-driven organization focused on customer-centricity, valuing disruptive thinking and innovation.

Skills & Requirements

Must-have

  • Process documentation and design
  • KPI monitoring and reporting
  • User Acceptance Testing (UAT) support
  • Advanced Excel and PowerPoint skills
  • Advanced Power BI knowledge
  • Microsoft Visio proficiency

Nice-to-have

  • Agile methodologies and JIRA
  • Disruptive thinking and innovation
  • Proactive risk management approach
  • Adaptability to agile environments

Key Requirements

  • +2 years experience in commercial processes
  • +2 years experience in data analysis
  • Bachelor's degree in Engineering, Actuarial Science, Administration, Finance, or related
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

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