Base: $66,560 - $80,500; bonus/equity: not specifi...
Onsite
Help desk operations management
Customer service excellence
Technical issue resolution
As a Help Desk Supervisor, you will help ensure today is safe and tomorrow is smarter by leading a team of highly technical Help Desk Technicians to provide excellent customer service while resolving customer requests
Job Summary
As a Help Desk Supervisor, you will help ensure today is safe and tomorrow is smarter by leading a team of highly technical Help Desk Technicians to provide excellent customer service while resolving customer requests.
GDIT offers a comprehensive benefits package including a 401(k) with company match, health and wellness packages, and paid time off.
The company operates across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
Matching Summary
As a Help Desk Supervisor, you will help ensure today is safe and tomorrow is smarter by leading a team of highly technical Help Desk Technicians to provide excellent customer service while resolving customer requests.
Salary
Base: $66,560 - $80,500; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages, 401K with company match, paid time off
Skills & Requirements
Must-have
Help Desk Operations Management
Customer Service Excellence
Technical Issue Resolution
Team Motivation and Leadership
ITSM Application Utilization
Nice-to-have
Empathetic Problem-Solving Attitude
Process Improvement Suggestions
Constructive Feedback Delivery
Knowledgebase Article Creation
Key Requirements
8+ years of related experience
2 years of Help Desk Supervisory experience
Bachelor's degree in a related discipline or equivalent experience
Must be able to obtain and retain an FAA-issued PIV badge
Work Rights
Must be able to obtain and retain an FAA-issued PIV badge