Director Of Enterprise Helpdesk

Georgetown University

Washington, DC, US
$80,429.00 - $157,238.93; bonus/equity: not specif...
Hybrid
Global it service desk operations
Leadership of dispersed teams
It service management (itsm) expertise
The Director of Global Service Desk is responsible for leading and optimizing IT service desk operations worldwide

Job Summary

  • The Director of Global Service Desk is responsible for leading and optimizing IT service desk operations worldwide.
  • This role ensures exceptional technical support and customer service for students, faculty, and staff.
  • Georgetown University offers a comprehensive benefits package including medical, dental, and retirement savings.

Matching Summary

The Director of Global Service Desk is responsible for leading and optimizing IT service desk operations worldwide.

Salary

$80,429.00 - $157,238.93; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Global IT service desk operations
  • Leadership of dispersed teams
  • IT Service Management (ITSM) expertise

Nice-to-have

  • Experience in Higher Education
  • Knowledge management systems familiarity
  • Strong analytical skills

Key Requirements

  • Bachelor's degree in Information Technology
  • 7-10 years of leadership experience
  • ITIL certification preferred

Work Rights

Not specified

Tailored Resume

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