Vision Customer Service Team Leader

Johnson & Johnson Innovative Medicine

Istanbul, Turkey
**
Customer service environment
Regulated industry experience
Manage and motivate team
** Johnson & Johnson is seeking a Vision Customer Service Team Leader in Istanbul, Turkey, to lead and develop their customer service team in delivering exceptional service and exceeding performance targets. The role requires strong leadership skills, experience in a regulated customer service environment, and proficiency in both Turkish and English. **

Job Summary

  • To lead and develop the Vision Customer Services team to exceed Customer Service KPIs, driving continuous process improvement and delivering key strategic initiatives.
  • Motivate and mentor a team to meet/exceed performance targets, goals and objectives and service level agreements.
  • By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Vision Customer Service Team Leader in Istanbul, Turkey, to lead and develop their customer service team in delivering exceptional service and exceeding performance targets. The role requires strong leadership skills, experience in a regulated customer service environment, and proficiency in both Turkish and English. **

Skills & Requirements

Must-have

  • Customer Service environment
  • regulated industry experience
  • manage and motivate team
  • customer service KPIs
  • continuous process improvement
  • SAP; automated order entry

Nice-to-have

  • innovative and collaborative culture
  • customer journey wellness
  • health is everything
  • inclusive work environment
  • develop self and others

Key Requirements

  • Fluency in Turkish and English
  • Proven ability to manage, motivate and effectively communicate
  • High degree of customer focus
  • Proactive and creative approach to problem-solving
  • Ability to effectively balance cross-functional stakeholder needs
  • Exceptional time management
  • Self-motivated
  • Excellent computer skills
  • Able to work well under pressure
  • Ability to adapt / prioritize

Work Rights

Not specified

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