As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform using AI to streamline recruiting tasks.
Workday offers a flexible work approach combining in-person and remote time, providing trust, tools to grow, and a supportive company culture rooted in integrity and empathy.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 USD - $149,600 USD (Chicago); $90,300 USD - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
AI-powered software expertise
Global client collaboration
Training and onboarding clients
Account management and renewal
Nice-to-have
HR/recruiting software experience
Cross-functional team engagement
Executive level relationship building
Excellent communication skills
Data analysis and time management
Flexible work environment
Key Requirements
7+ years customer success experience (Sr. level)
5+ years customer success experience (Manager level)
Experience supporting enterprise SaaS solutions
Technical understanding of complex software ecosystems