Customer Success Director

Impact (Greenhouse/impact)

New York, US
Base: $110,000 - $135,000 py; bonus/equity: 25% va...
On-site
Enterprise-level client management
Strategic account planning
Digital marketing ecosystem understanding
As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth

Job Summary

  • As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth.
  • Capitalizing on our software suite, you’ll build stronger & more successful marketing campaigns for your portfolio of brands.
  • We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.

Matching Summary

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth.

Salary

Base: $110,000 - $135,000 per year; Bonus/Equity: 25% Variable Commission Plan ($27,500-$33,750) and generous stock (RSU) award; Benefits: Strong extended health benefits, flexible working, health and wellness support, technology financial support.

Skills & Requirements

Must-have

  • Enterprise-level client management
  • Strategic account planning
  • Digital marketing ecosystem understanding
  • SaaS and marketing tools proficiency
  • Proactive and reactive client engagement

Nice-to-have

  • Customer-focused
  • Commercially minded
  • Service-oriented
  • Enthusiastic teammate
  • Conflict resolution skills

Key Requirements

  • 5+ years Account Management or Customer Success experience
  • Bachelor's Degree or equivalent experience
  • Strong understanding of digital marketing
  • Proficient in leveraging technology solutions
  • Quality verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter