Senior Technical Support Engineer

ryobitools.eu

Hybrid
Diagnose and troubleshoot software issues
Collaborate with engineering teams
Provide outstanding customer experience
You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution

Job Summary

  • You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
  • You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.
  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Matching Summary

You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.

Skills & Requirements

Must-have

  • Diagnose and troubleshoot software issues
  • Collaborate with Engineering teams
  • Provide outstanding customer experience
  • Use Splunk, Kibana, Grafana
  • Bilingual Japanese and English fluency

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Foster a learning environment
  • Open collaboration and cross-functional teamwork

Key Requirements

  • 3+ years of technical support for SaaS
  • Experience with Workday, Salesforce, JIRA
  • Microsoft Office and Google Workspace proficiency
  • Excellent analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

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