Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience
Job Summary
Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience.
This role is responsible for architecting scalable, secure, and integrated solutions that support Service management with Service Cases, Resource Scheduling, Labor confirmations, Part Ordering and Part Returns.
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
Matching Summary
Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience.
Skills & Requirements
Must-have
Service Management platforms
Resource Scheduling platforms
digital customer experience
SAP S/4HANA integration
SAP CRM integration
SAP Field Service Management FSM
SAP Service and Asset Manager SSAM
Nice-to-have
supportive work culture
career development
innovative solutions
cross-functional leadership
high capacity for complexity
Key Requirements
10-12 years IT experience
10+ years Service Management experience
After-market Sales & Service activities experience