Base: $25.30 - $37.95; bonus/equity: not specified...
Patient relations experience
Medical terminology knowledge
Exceptional interpersonal skills
Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution
Job Summary
Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
Salary
Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards
Skills & Requirements
Must-have
patient relations experience
medical terminology knowledge
exceptional interpersonal skills
conflict resolution skills
maintain patient confidentiality
Nice-to-have
positive image projection
caring and compassionate environment
team player
work independently
gentle assertiveness
Key Requirements
Bachelor's Degree in sociology, psychology, communications, or other human relations discipline
3+ years of experience in hospital patient relations or comparable experience