Customer Service Manager

Agilent

Not specified, but likely hybrid based on common industry practices for managerial roles.
5 years managerial experience
Sox and iso compliance expertise
Strategic plan execution
Agilent is seeking a Customer Service Manager to lead customer operation specialists, ensuring compliance and high-performance metrics while fostering a culture of innovation and collaboration. The ideal candidate will have significant managerial experience and a track record in transforming organizations and building engaged teams

Job Summary

  • Provides leadership for customer operation specialists in order fulfilment, quota credit, collections, and contracts.
  • Ensures strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct while executing strategic plans.
  • Drives a culture of collaboration and customer intimacy to meet high standards for Customer Satisfaction and Service Level Agreements.

Matching Summary

Match Score: 85

Agilent is seeking a Customer Service Manager to lead customer operation specialists, ensuring compliance and high-performance metrics while fostering a culture of innovation and collaboration. The ideal candidate will have significant managerial experience and a track record in transforming organizations and building engaged teams.

Skills & Requirements

Must-have

  • 5 years managerial experience
  • SOX and ISO compliance expertise
  • Strategic plan execution
  • Cross-functional collaboration
  • Multi-national team leadership

Nice-to-have

  • Generative AI proficiency
  • Power BI dashboard creation
  • Conflict management skills
  • Culture of innovation drive
  • Employee engagement focus

Key Requirements

  • Bachelor's or Master's degree
  • 5+ years of managerial experience
  • Experience in audit environment (SOX/ISO)
  • Proven track record in strategy implementation

Work Rights

Not specified

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