Customer Success Manager En/fr customer Success · Lyon · Hybrid

Eftsure

Lyon, France
Hybrid
3 to 5 years csm experience
French and english fluency c1
Saas solution deployment
Eftsure, an international entity specializing in payment security and fraud prevention, is seeking a Customer Success Manager to ensure client satisfaction and support onboarding processes. The ideal candidate should have 3-5 years of experience in customer success, a strong understanding of technology solutions, and excellent communication skills

Job Summary

  • The role involves deploying the payment security solution for new clients and ensuring their long-term satisfaction.
  • You will act as a key advisor to help large accounts secure their processes against fraud risks.
  • Employees benefit from subsidized meal tickets, hybrid work arrangements, and a monthly half-day off.

Matching Summary

Match Score: 85

Eftsure, an international entity specializing in payment security and fraud prevention, is seeking a Customer Success Manager to ensure client satisfaction and support onboarding processes. The ideal candidate should have 3-5 years of experience in customer success, a strong understanding of technology solutions, and excellent communication skills.

Skills & Requirements

Must-have

  • 3 to 5 years CSM experience
  • French and English fluency C1
  • SaaS solution deployment
  • Client onboarding management
  • Fraud prevention consulting

Nice-to-have

  • Italian language proficiency C1
  • Commercial negotiation skills
  • Proactive initiative taking
  • Project mode organization
  • Pedagogical communication style

Key Requirements

  • 3 to 5 years Customer Success Manager experience
  • C1 level French and English required
  • Experience with SaaS software environments

Work Rights

Not specified

Tailored Resume

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