Not specified; competitive salary + benefits offer...
Hybrid
Managing customer request for estimates
Writing statements of work
High-volume ticket environment experience
Fidelity National Information Services (FIS) is seeking an Implementation Analyst II for their Issuing Solutions team. The role focuses on managing client requests for implementation estimates, collaborating with internal teams, and optimizing processes in a hybrid work environment
Job Summary
This client-facing role supports FIS Issuing Solutions by managing customer-initiated requests for implementation estimates and statements of work.
The team blends domestic and global resources to manage sales opportunities and engage suppliers to deliver contracted services.
Candidates must possess strong communication skills and the ability to thrive in a high-volume ticket environment while adhering to SLAs.
Matching Summary
Match Score: 85
Fidelity National Information Services (FIS) is seeking an Implementation Analyst II for their Issuing Solutions team. The role focuses on managing client requests for implementation estimates, collaborating with internal teams, and optimizing processes in a hybrid work environment.
Salary
Not specified; Competitive salary and benefits offered
Skills & Requirements
Must-have
Managing customer request for estimates
Writing Statements of Work
High-volume ticket environment experience
Detail oriented approach required
High level customer communication skills
Nice-to-have
SLA adherence experience preferred
Revenue generating mindset preferred
Ability to create internal partnerships
Refining processes to optimize outcomes
Key Requirements
Experience working a backlog in high-volume environments
Full-time hybrid position with onsite requirements