Head Customer Service

Absa

Customer experience frameworks
Root cause problem identification
Service measurement tools
Design and create enabling frameworks for the delivery of the desired customer experience

Job Summary

  • Design and create enabling frameworks for the delivery of the desired customer experience.
  • Proactively implement the customer strategy & GRCB-wide customer initiatives to gain staff commitment to provide world class service.
  • Provide active and inspiring leadership to service team in- country.

Matching Summary

Design and create enabling frameworks for the delivery of the desired customer experience.

Skills & Requirements

Must-have

  • customer experience frameworks
  • root cause problem identification
  • service measurement tools
  • radical improvement in customer service
  • customer strategy implementation
  • complaints resolution ownership

Nice-to-have

  • inspiring leadership
  • role modeling behaviors
  • knowledge sharing
  • employee opinion survey participation

Key Requirements

  • Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter