Director, Hr Services Delivery Center Leader (americas)

Techsyndicate Inc

Research Triangle Park, North Carolina, United States
Base: $150,720 to $286,200; bonus/equity: eligible...
On-site
Hr service center management
Hr service delivery processes
Servicenow case management
Kyndryl is seeking a Director to lead their HR Services Delivery Center in the Americas, focusing on enhancing operational excellence and employee experience. The ideal candidate will have extensive experience in HR service delivery and leadership, particularly in managing an HR service center

Job Summary

  • The HR Services Delivery Center Leader is responsible for strategic leadership, operational excellence, and continuous transformation of the HR Services Delivery Center, ensuring high-quality, efficient, and scalable HR services.
  • Key responsibilities include defining strategy, leading a multi-level HR services organization, owning end-to-end delivery of HR transactional services, and driving process standardization and automation.
  • The role requires a minimum of 5+ years of leadership experience in Human Resources, managing an HR Service Center, and deep knowledge of HR service delivery processes.

Matching Summary

Match Score: 85

Kyndryl is seeking a Director to lead their HR Services Delivery Center in the Americas, focusing on enhancing operational excellence and employee experience. The ideal candidate will have extensive experience in HR service delivery and leadership, particularly in managing an HR service center.

Salary

Base: $150,720 to $286,200; Bonus/Equity: Eligible for discretionary annual bonus program; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • HR Service Center Management
  • HR service delivery processes
  • ServiceNow case management
  • Leading organization transformation
  • Global team collaboration
  • Stakeholder relationship building

Nice-to-have

  • Consumer-grade employee experience
  • Continuous improvement and innovation
  • Growth mindset
  • Customer-focused approach
  • Inclusive work practices

Key Requirements

  • Minimum 5+ years leadership experience in HR
  • Experience managing an HR Service Center
  • Proficient in ServiceNow case management
  • Experience with people management
  • Experience working with global teams

Work Rights

Not specified

Tailored Resume

Cover Letter