The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long-term retention of LSEG Risk solutions
Job Summary
The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long-term retention of LSEG Risk solutions.
This role blends digital-first engagement with targeted, high-impact customer interactions to improve product value and commercial outcomes.
Join us and be part of a team that values innovation, quality, and continuous improvement, working in a dynamic organization of 25,000 people across 65 countries.
Matching Summary
The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long-term retention of LSEG Risk solutions.
Skills & Requirements
Must-have
Customer value and adoption
Success planning and engagement
Product usage and retention strategies
Cross-functional collaboration
Microsoft Office proficiency
Nice-to-have
Financial and Risk industry knowledge
Client Screening and KYC understanding
Customer-centric mentality
Proactive approach
Adaptability in fast-paced markets
Key Requirements
Experience in customer engagement, success management, or strategic account support