Customer Contact Center Representative - 11:30am-8:00pm Shift

Labe Bank

Rosemont, IL, United States
Base: $19.00 - $20.00ph; bonus/equity: annual disc...
Hybrid
Customer service via telephone
Electronic communication channels
Fast-paced multi-media contact center
As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center

Job Summary

  • As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.
  • The first five weeks consists of onsite training, in Rosemont, which will be Monday - Friday from 8:30am-5pm Central.
  • Comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement to name a few.

Matching Summary

As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.

Salary

Base: $19.00 - $20.00/hour; Bonus/Equity: Annual discretionary bonus eligible; Benefits: Medical, Dental, Vision, PTO, 401k match, Tuition Reimbursement, and more

Skills & Requirements

Must-have

  • Customer service via telephone
  • Electronic communication channels
  • Fast-paced multi-media contact center
  • Cross-functional collaboration
  • Problem identification and resolution

Nice-to-have

  • Entrepreneurial spirit
  • Relationship servicing
  • Promote and cross-sell bank products

Key Requirements

  • 1-3 years directly related experience
  • Banking customer service experience preferred
  • Must attend 5 weeks onsite training

Work Rights

Not specified

Tailored Resume

Cover Letter