Sr. Client Service Representative

CIBC

Leamington, Ontario, Canada
Base: not specified; bonus/equity: incentive pyy a...
Client issue resolution
Financial services product knowledge
Customer service expertise
As a Senior Client Service Representative, you will be the first line of support helping clients manage their day-to-day banking needs and connecting them with the right team members to achieve their financial goals

Job Summary

  • As a Senior Client Service Representative, you will be the first line of support helping clients manage their day-to-day banking needs and connecting them with the right team members to achieve their financial goals.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, an employee share purchase plan, vacation offerings, wellbeing support, and a social recognition program called MomentMakers.
  • The company fosters a culture of growth and inclusion, providing opportunities like Purpose Day, a paid day off dedicated to personal growth and development, and supports flexible work environments to help employees thrive.

Matching Summary

As a Senior Client Service Representative, you will be the first line of support helping clients manage their day-to-day banking needs and connecting them with the right team members to achieve their financial goals.

Salary

Base: Not specified; Bonus/Equity: Incentive pay available; Benefits: Banking benefits, pension plan, employee share purchase plan, vacation, wellbeing support

Skills & Requirements

Must-have

  • Client issue resolution
  • Financial services product knowledge
  • Customer service expertise
  • Transaction services
  • Flexible banking centre hours
  • Digital literacy with mobile banking apps
  • Interpersonal communication

Nice-to-have

  • Goal oriented
  • Passionate about people
  • Strong sense of curiosity
  • Respect and authenticity
  • Teamwork and accountability
  • Problem solving mindset
  • Embracing diversity and inclusion

Key Requirements

  • Legally eligible to work in Canada
  • Flexible to work evenings and weekends
  • Full-time on-site availability
  • Experience in client service or financial services
  • Ability to work at multiple banking centres within travel distance

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter