Senior Agent Customer Service

Kyndryl

Hybrid
Voice and chat process flexibility
Night shifts and rotational schedule
Windows 10 troubleshooting skills
This role serves as a gateway into IT for individuals without prior tech experience who possess strong people skills

Job Summary

  • This role serves as a gateway into IT for individuals without prior tech experience who possess strong people skills.
  • Employees will receive comprehensive training on Microsoft 365, Azure, Google Cloud, and other platforms while working in a fast-paced environment.
  • The position offers a 'start here, go anywhere' career path with opportunities to move into senior technical roles or specialized teams.

Matching Summary

This role serves as a gateway into IT for individuals without prior tech experience who possess strong people skills.

Skills & Requirements

Must-have

  • Voice and Chat process flexibility
  • Night shifts and rotational schedule
  • Windows 10 troubleshooting skills
  • Hybrid work model office presence
  • Empathy and problem-solving abilities

Nice-to-have

  • Growth mindset for career development
  • Experience with Mac or Linux OS
  • Microsoft 365 proficiency especially Excel
  • Inclusive and borderless work style
  • Foundational hardware component knowledge

Key Requirements

  • 0-1 year experience in customer service or technical support
  • Willingness to work night shifts and weekends
  • Open to fresh graduates with no specific degree required

Work Rights

Not specified

Tailored Resume

Cover Letter