Bilingual Customer Service Agents

Alliance Ground International (AGI)

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Customer-facing role
First-class customer service
Safety and security procedures
** Alliance Ground International (AGI) is seeking bilingual Customer Service Agents to provide exceptional service to travelers in various airport capacities. The role requires strong communication skills and a commitment to safety and customer satisfaction, with a preference for candidates fluent in multiple languages. **

Job Summary

  • As a Passenger Service Agent, you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time, following safety, security, and airline-specific procedures.
  • This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter, handling interactions efficiently, effectively, and professionally.
  • AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees, as well as free uniforms and on-the-job training.

Matching Summary

Match Score: 75

** Alliance Ground International (AGI) is seeking bilingual Customer Service Agents to provide exceptional service to travelers in various airport capacities. The role requires strong communication skills and a commitment to safety and customer satisfaction, with a preference for candidates fluent in multiple languages. **

Skills & Requirements

Must-have

  • customer-facing role
  • first-class customer service
  • safety and security procedures
  • handle customer interaction
  • reservations and ticketing
  • handle customer concerns
  • answer flight inquiries
  • meet aircraft at gate
  • flight movement messages
  • dangerous goods procedures

Nice-to-have

  • friendly and outgoing
  • outstanding customer service focus
  • professional demeanor
  • energy and enthusiasm
  • respect for team

Key Requirements

  • Bilingual in Mandarin, Cantonese, Spanish, Urdu, Hindi, Arabic, French, Polish, Pilipino, German, Italian, Russian
  • Professional fluency in Italian (spoken and written) preferred
  • At least 18 years of age
  • High school diploma, GED, or work experience equivalent
  • Authorization to work in the United States or Canada
  • Complete SIDA training
  • Lift/carry/push/pull 70+ pounds
  • Stand for extended periods
  • Carry heavy items up/down jetway stairs

Work Rights

Not specified

Tailored Resume

Cover Letter