As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves having in-depth conversations with customers to support their overall banking needs and providing options through education and demonstration of digital banking.
CommBank is committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples and offers professional and personal support through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Working in a busy retail environment
Supporting financial wellbeing of customers
Nice-to-have
Genuine interest in career growth
Ability to ask the right questions
Championing risk-adverse culture
Providing holistic customer solutions
Key Requirements
Proven experience in Customer Service
Experience in Financial Services, Retail or Hospitality
Availability to cover predetermined part-time roster
Ability to work in a commercial retail environment