Customer Care Manager Ii

PulteGroup Inc

Medina, OH, United States
On-site
Manage homeowner service requests
Triage warranty concerns
Manage repair to completion
PulteGroup is seeking a Customer Care Manager II for its Medina, OH location. The role focuses on managing homeowner service requests, ensuring customer satisfaction, and supporting warranty processes in a collaborative environment

Job Summary

  • The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes.
  • This position requires onsite attendance 5 days per week at assigned communities in the Medina, Ohio area.
  • The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes.

Matching Summary

Match Score: 85

PulteGroup is seeking a Customer Care Manager II for its Medina, OH location. The role focuses on managing homeowner service requests, ensuring customer satisfaction, and supporting warranty processes in a collaborative environment.

Skills & Requirements

Must-have

  • Manage homeowner service requests
  • Triage warranty concerns
  • Manage repair to completion
  • Conduct in-person homeowner assessments
  • Schedule and execute service work
  • Manage trades to completion
  • Determine trade accountability
  • Exceptional customer service orientation
  • Basic construction skills and knowledge
  • Conflict resolution skills

Nice-to-have

  • Drive repeat and referral business
  • Improve customer loyalty
  • Support division with CCM training

Key Requirements

  • Minimum High School Diploma or equivalent
  • Bachelor’s Degree preferred
  • Minimum of 1-2 years of customer service, warranty experience
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter