Support the operational efficiency of the Service department by analyzing user needs and implementing and developing systems and tools used in service operations
Job Summary
Support the operational efficiency of the Service department by analyzing user needs and implementing and developing systems and tools used in service operations.
Ensure that the tools and systems used in service processes function smoothly, effectively, and in line with business needs.
This role combines analytical, technological, and process-oriented skills, acting as a bridge between business users, IT teams, system providers, and the operational requirements of the Service organization.
Matching Summary
Support the operational efficiency of the Service department by analyzing user needs and implementing and developing systems and tools used in service operations.
Skills & Requirements
Must-have
Business process analysis
System implementation support
User requirements gathering
Technical translation skills
Collaboration with IT teams
Polish and English fluency
Nice-to-have
Analytical mindset
Problem-solving attitude
Process improvement motivation
Project-based work management
Stakeholder management
Key Requirements
Experience in business or system process analysis
Higher education in IT, Computer Science, or related technical field
Basic technical understanding of systems and IT tools
Experience collaborating with IT teams and external vendors