It Support Analyst

Outreach

Seattle, WA, United States
On-site
Tier i service desk queue ownership
End user service request resolution
It hardware and logistics management
Outreach is seeking a motivated individual to join their IT Service Desk as the first point of contact for IT assistance

Job Summary

  • Outreach is seeking a motivated individual to join their IT Service Desk as the first point of contact for IT assistance.
  • In this role, you will categorize, filter, and solve trouble tickets and service requests, escalating more advanced issues when appropriate.
  • This is a hybrid role requiring 3-4 days per week in the Seattle office, offering hands-on experience with modern IT service models.

Matching Summary

Outreach is seeking a motivated individual to join their IT Service Desk as the first point of contact for IT assistance.

Skills & Requirements

Must-have

  • Tier I service desk queue ownership
  • End user service request resolution
  • IT hardware and logistics management
  • Exceptional customer service skills

Nice-to-have

  • Experience with cutting-edge IT solutions
  • Passion for technology
  • Hands-on experience with cloud-based systems

Key Requirements

  • 1-2 years prior customer service experience
  • General IT experience with Windows and Mac OS
  • Remote and in-person customer support experience
  • Strong time management and organizational skills
  • Strong business writing/oration skills
  • Prior Tier I IT support role experience (strong plus)
  • Shipping/Receiving experience (strong plus)

Work Rights

Not specified

Tailored Resume

Cover Letter