Customer Service Supervisor - Express Scripts - Hybrid

The Cigna Group

Memphis, TN, USA
3d onsite
Team leadership and development
Operational excellence
Customer issue resolution
Lead a team of 14 Customer Service Senior Representatives to deliver best-in-class service to patients, caregivers, manufacturers, and internal and external partners

Job Summary

  • Lead a team of 14 Customer Service Senior Representatives to deliver best-in-class service to patients, caregivers, manufacturers, and internal and external partners.
  • Oversee daily team operations, develop work schedules, and lead team meetings to communicate updates on processes, procedures, and performance expectations.
  • Take ownership of escalations and complex customer service issues, providing timely solutions and keeping senior stakeholders informed.

Matching Summary

Lead a team of 14 Customer Service Senior Representatives to deliver best-in-class service to patients, caregivers, manufacturers, and internal and external partners.

Skills & Requirements

Must-have

  • Team leadership and development
  • Operational excellence
  • Customer issue resolution
  • Performance evaluation and coaching
  • Workforce management tools

Nice-to-have

  • Positive and inclusive environment
  • Continuous improvement focus
  • Proactive problem-solving

Key Requirements

  • High School diploma or GED required
  • 1-3 years supervisory or team-lead experience
  • Experience in healthcare or pharmacy benefits
  • Familiarity with SAP systems

Work Rights

Not specified

Tailored Resume

Cover Letter