Customer Service Specialist – Video Teleconferencing (vtc)
Telstra
Canberra, Australia
Video teleconferencing (vtc) support
Defence customer support
Nv2 security clearance
As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience
Job Summary
As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience.
This is a permanent full-time role supporting cutting-edge Video Teleconferencing (VTC) technology to deliver exceptional customer service and solving technical challenges.
We offer performance-related pay, access to thousands of learning programs, and opportunities to work globally.
Matching Summary
As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience.
Skills & Requirements
Must-have
Video Teleconferencing (VTC) support
Defence customer support
NV2 Security Clearance
Troubleshoot VTC hardware/software
End-to-end customer experience ownership
Nice-to-have
Passion for exceeding expectations
Adaptability in fast-changing environments
Commitment to safety standards
Inclusive and diverse workplace
Key Requirements
NV2 Security Clearance (essential)
Australian Citizen
ITIL knowledge (highly desirable)
Relevant ICT qualifications (highly desirable)
Experience in AV/VC technical environments (desirable)
Familiarity with CISCO TMS, PEXIP, Polycom (desirable)