Customer Service Representative-7

Cigna

Kuala Lumpur, Malaysia
On-site
Respond to inquiries from policy holders
Interpret policy provisions
Handle moderate complexity issues
Cigna is seeking experienced Customer Service Representatives for their Kuala Lumpur office. The role involves responding to inquiries regarding insurance claims and policies, requiring strong interpersonal skills and a customer-focused attitude

Job Summary

  • Delivers straightforward administrative and/or other basic business services in Customer Service.
  • Responds to inquiries from policy holders, providers and/or others for information and assistance.
  • Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.

Matching Summary

Match Score: 85

Cigna is seeking experienced Customer Service Representatives for their Kuala Lumpur office. The role involves responding to inquiries regarding insurance claims and policies, requiring strong interpersonal skills and a customer-focused attitude.

Skills & Requirements

Must-have

  • respond to inquiries from policy holders
  • interpret policy provisions
  • handle moderate complexity issues
  • excellent interpersonal skills
  • strong customer focus

Nice-to-have

  • proactive in recommending process improvements
  • ability to organize and prioritize workflow

Key Requirements

  • Minimum 2 years experience in a contact centre environment
  • Excellent IT skills
  • Ability to work under own initiative

Work Rights

Not specified

Tailored Resume

Cover Letter