Manager Lender Coaching - Retail Banking Services, Sydney
369
Sydney, Australia
Home lending environment experience
Driving excellence and quality outcomes
Cba home loan processes and systems
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability
Job Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes.
This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective.
Matching Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
Skills & Requirements
Must-have
Home lending environment experience
Driving excellence and quality outcomes
CBA home loan processes and systems
Leadership experience
Coaching experience
Nice-to-have
Sales and service methodology knowledge
Relationship building
Strategy development
Key Requirements
Demonstrated experience in the home lending environment
Experience and commitment to driving excellence and quality outcomes in the lending environment
Advanced knowledge of CBA home loan processes and systems
Exceptional planning and time management skills
Demonstrated Leadership experience
Demonstrated Coaching experience
Sound knowledge of the Group's sales and service methodology and processes