Associate Ii, Client Contact

Fidelity National Information Services

Ind Hryn 402
Not specified; however, given the nature of the role, it may lean towards a hybrid or onsite model.
Customer support via calls
Handle high volume inquiries
Troubleshoot customer problems
Fidelity National Information Services (FIS) is seeking an Associate II, Client Contact to provide customer support primarily through calls. The role requires effective communication and problem-solving skills to address customer inquiries and maintain satisfaction

Job Summary

  • At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
  • Provides customer support by calls and serves as primary contact for customer issues, processing a high volume of consumer inquiries and resolving a targeted percentage of those inquiries.
  • FIS offers a multifaceted job with a high degree of responsibility, a broad range of professional education and personal development possibilities, and a competitive salary and benefits.

Matching Summary

Match Score: 85

Fidelity National Information Services (FIS) is seeking an Associate II, Client Contact to provide customer support primarily through calls. The role requires effective communication and problem-solving skills to address customer inquiries and maintain satisfaction.

Skills & Requirements

Must-have

  • Customer support via calls
  • Handle high volume inquiries
  • Troubleshoot customer problems
  • Update customer information accurately
  • Excellent verbal and written communication skills

Nice-to-have

  • Effective people skills and sensitivities
  • Collaborative and entrepreneurial team culture
  • Forward-thinking and motivated mindset

Key Requirements

  • High school diploma or GED
  • Excellent customer service skills
  • Computer navigation and operation skills

Work Rights

Not specified

Tailored Resume

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