Manager, Customer Success Enterprise

ServiceTitan

Remote
Base: $125,700 - $168,100 usd; bonus/equity: commi...
Remote
Leading high-performing teams
Driving customer retention and expansion
Fostering a culture of growth
ServiceTitan is looking for a Manager of Customer Success for their Enterprise team, responsible for leading a team of Customer Success Managers to enhance client relationships and retention strategies. The ideal candidate should have a strong background in SaaS customer success management and people leadership, coupled with a passion for technology and innovation

Job Summary

  • Lead and inspire a team of 8-10 Customer Success Managers serving large and strategic customers.
  • Coach and develop Enterprise CSMs, driving retention, expansion, and customer satisfaction.
  • Partner with Product, Sales, Onboarding, and Support teams to ensure a seamless customer journey.

Matching Summary

Match Score: 85

ServiceTitan is looking for a Manager of Customer Success for their Enterprise team, responsible for leading a team of Customer Success Managers to enhance client relationships and retention strategies. The ideal candidate should have a strong background in SaaS customer success management and people leadership, coupled with a passion for technology and innovation.

Salary

Base: $125,700 - $168,100 USD; Bonus/Equity: commission-eligible; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • leading high-performing teams
  • driving customer retention and expansion
  • fostering a culture of growth
  • managing enterprise-level accounts
  • influencing product strategy

Nice-to-have

  • passionate and curious mindset
  • solution-oriented and resilient
  • high emotional intelligence

Key Requirements

  • 3+ years people management experience in SaaS
  • Proven success leading Enterprise accounts
  • Ability to travel up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter