Assistant Manager, Customer & Policy Services, Projects & Operation Excellence

Prudential

5 years relevant experience in business analysis
Customer operations project lifecycle management
Proficient in microsoft office excel powerpoint ms project
The role involves driving, managing, and supporting various projects assigned by the Projects & Operation Excellence Manager to ensure successful implementation and timely delivery

Job Summary

  • The role involves driving, managing, and supporting various projects assigned by the Projects & Operation Excellence Manager to ensure successful implementation and timely delivery.
  • Candidates will lead cross-functional projects such as new service launches, product revamps, and system enhancements while ensuring alignment with project management standards.
  • Prudential pledges to be a place where employees can Connect, Grow, and Succeed within a culture that celebrates diversity and inclusion.

Matching Summary

The role involves driving, managing, and supporting various projects assigned by the Projects & Operation Excellence Manager to ensure successful implementation and timely delivery.

Skills & Requirements

Must-have

  • 5 years relevant experience in Business Analysis
  • Customer Operations project lifecycle management
  • Proficient in Microsoft Office Excel PowerPoint MS Project

Nice-to-have

  • Experience in insurance or financial services industry
  • Knowledge of Agile methodology
  • Familiarity with UI/UX design and quality assurance

Key Requirements

  • Bachelor's degree in Business Administration, Economics, Finance, IT, or Data Science
  • Minimum 5 years of relevant experience in Business Analysis or Customer Operations
  • Proficiency in written and spoken English and Chinese (Cantonese required)

Work Rights

Not specified

Tailored Resume

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