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Otis is seeking a Country Field Service Lead in Dubai, responsible for overseeing field operations, technical support, and performance management across branches in the UAE. The ideal candidate should have significant leadership experience in field operations, a technical engineering background, and strong collaboration skills.
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Job Summary
The Country Field Service Lead is responsible for overseeing and driving the performance of Field Operations within the country to ensure operational excellence.
This role requires defining escalation management processes and leading the Service Operation Center structure to ensure rapid issue resolution.
Otis is a global industry leader moving 2.4 billion people daily with a diverse team committed to safety, ethics, and quality.
Matching Summary
Match Score: 75
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Otis is seeking a Country Field Service Lead in Dubai, responsible for overseeing field operations, technical support, and performance management across branches in the UAE. The ideal candidate should have significant leadership experience in field operations, a technical engineering background, and strong collaboration skills.
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Skills & Requirements
Must-have
Field Operations leadership experience
Technical support process implementation
Escalation management coordination
Performance measurement plan development
Cross-functional stakeholder collaboration
Nice-to-have
Strong analytical problem-solving skills
Customer-focused service delivery
Safety and quality compliance expertise
Route optimization initiative support
Key Requirements
Bachelor's Degree in Engineering (Electrical, Mechanical, Industrial)
Minimum 7–10 years of experience in Field Operations
Fluent English spoken and written
Proven leadership managing technical or field service teams