Customer Success Manager

YourAspireSoftware

Yerevan, Armenia
On-site
Account ownership
Relationship management
Drive value and roi
YourAspireSoftware is seeking a Customer Success Manager to enhance customer satisfaction and retention by fostering strong relationships and understanding their business needs. The role involves proactive engagement with customers to drive their success using ServiceTitan's platform, while also managing inquiries and resolutions effectively

Job Summary

  • You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results.
  • As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like: What’s the most valuable transformation I can offer my customer?
  • When you join our team, you’re not just accepting a job. You’re making a career move.

Matching Summary

Match Score: 85

YourAspireSoftware is seeking a Customer Success Manager to enhance customer satisfaction and retention by fostering strong relationships and understanding their business needs. The role involves proactive engagement with customers to drive their success using ServiceTitan's platform, while also managing inquiries and resolutions effectively.

Skills & Requirements

Must-have

  • Account Ownership
  • Relationship Management
  • Drive Value and ROI
  • Proactive Engagement
  • Data Analysis
  • Mitigate Escalations and Churn Risk
  • Provide Product Training

Nice-to-have

  • Customer value driven mindset
  • Entrepreneurial fast-paced environment
  • Passion for phone-based customer interactions
  • Empathetic customer-focused approach

Key Requirements

  • 2+ years in customer-facing roles
  • Project management skills and experience are a plus
  • Able to work PST/MST hours

Work Rights

Not specified

Tailored Resume

Cover Letter