Analyst - Guest Relations

Capita

Pune, India
Professional customer greeting skills
Conference room booking management
Contractor service delivery oversight
The role is responsible for delivering FM services within Capita managed buildings with a focus on front-of-house operations

Job Summary

  • The role is responsible for delivering FM services within Capita managed buildings with a focus on front-of-house operations.
  • Candidates must manage service delivery contractors and ensure efficient data capture regarding QSM and SLAs.
  • The position requires meeting and greeting visitors in a professional manner while handling complaints promptly to prevent recurrence.

Matching Summary

The role is responsible for delivering FM services within Capita managed buildings with a focus on front-of-house operations.

Skills & Requirements

Must-have

  • Professional customer greeting skills
  • Conference room booking management
  • Contractor service delivery oversight
  • Customer complaint resolution
  • Administrative team collaboration

Nice-to-have

  • Event support experience
  • Data capture proficiency
  • Hospitality background preferred
  • Fleet management awareness

Key Requirements

  • Full-time permanent contract status
  • Location availability in Pune, India

Work Rights

Not specified

Tailored Resume

Cover Letter