Sachbearbeiter (m/w/d) Energiewirtschaft - Quereinstieg

Capita (digital)

Krefeld, Germany
Hybrid (flexible mix of home office and office)
Customer issue and complaint resolution
Energy contract administration
Customer billing and meter checks
Capita is seeking a Sachbearbeiter (m/w/d) for the energy sector in Krefeld, Germany. The role involves managing customer inquiries and contract adjustments, with a focus on delivering high levels of customer satisfaction in a rapidly evolving industry

Job Summary

  • You will reliably and conclusively process all incoming customer concerns and complaints, from contract entries to dispute cases and cancellations.
  • You will create and correct customer bills and perform meter plausibility checks in compliance with the respective specifications.
  • You can expect family-friendly working conditions that allow you optimal work-life balance, and the opportunity to work hybrid.

Matching Summary

Match Score: 75

Capita is seeking a Sachbearbeiter (m/w/d) for the energy sector in Krefeld, Germany. The role involves managing customer inquiries and contract adjustments, with a focus on delivering high levels of customer satisfaction in a rapidly evolving industry.

Skills & Requirements

Must-have

  • Customer issue and complaint resolution
  • Energy contract administration
  • Customer billing and meter checks
  • Data exchange with market partners
  • High level of responsibility and teamwork

Nice-to-have

  • Empathic personality
  • Quick learner
  • Independent and solution-oriented work

Key Requirements

  • Completed commercial apprenticeship
  • Ideally experience in administrative tasks
  • Very good German language skills
  • Strong IT skills

Work Rights

Not specified

Tailored Resume

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