Analyst, Customer Excellence

Kraft Heinz

Pittsburgh, Pennsylvania, US
Base: $77,800.00 - $97,300.00; bonus: performance-...
Customer supply chain expectations
Analyze monthly kpis
Deliver cost savings targets
Educate key internal stakeholders on customer supply chain expectations and provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded

Job Summary

  • Educate key internal stakeholders on customer supply chain expectations and provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded.
  • Analyze and monitor monthly KPIs to track service levels and efficiency performance, making proactive adjustments to improve metrics such as on-time delivery and case fill rate.
  • Partner closely with Sales counterparts to maximize sales through efficient supply chain offerings and support the team in meeting targets and project deadlines.

Matching Summary

Educate key internal stakeholders on customer supply chain expectations and provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded.

Salary

Base: $77,800.00 - $97,300.00; Bonus: performance-based; Benefits: healthcare, protection, saving for the future

Skills & Requirements

Must-have

  • Customer supply chain expectations
  • Analyze monthly KPIs
  • Deliver cost savings targets
  • Design innovative supply chain solutions
  • Collaborate with Sales counterparts
  • Develop collaborative forecasting strategies

Nice-to-have

  • Voice of the Customer advocacy
  • Strategic partnership development
  • Cross-functional influence and negotiation
  • Leadership without positional authority
  • Resilient and results-driven mindset

Key Requirements

  • 3-5 years supply chain experience
  • Advanced Microsoft Excel and PowerPoint
  • ERP system experience (SAP preferred)
  • BI reporting tools experience
  • Strong analytical and strategic thinking skills
  • Excellent interpersonal skills
  • Strong presentation skills

Work Rights

Not specified

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